Frequently Asked Library Questions

Access issues may be related to:

• the browser you're using
• using USU guest network on campus instead of Eduroam
• caches and cookies
• browser extensions or plug-ins
• your current USU affiliation status (student, alumni, concurrent enrollment, etc.)

Browser, Caches & Cookies

• If on campus, check that you are connected to Eduroam wifi, not USU guest network. (See our Eduroam FAQ for connection steps)
• Clear your cache and cookies. (See our Troubleshooting Guide for instructions.)
• Try a different web browser.
• Disable browser extensions or plug-ins. (See Disabling Extentions for instructions)
• See our Online Library Access page for more information.

If these don't resolve the issue, send an email to usueres@aggies.usu.edu (please include your A-number and a description of the problem.)

USU Affiliation Status

Current students, staff, faculty, and faculty with emeritus status can access online library resources, including databases. USU alumni and the public cannot access databases from outside the library, due to licensing restrictions. However, public access is available if you come to the library building.

• Students (future semester): If you are registered for a future semester and need online access to the library before your class starts, contact the Registrar's Office (435) 797-1116.
• USU staff or faculty: Contact your direct supervisor to update your A-number Banner access to include library privileges.
• Concurrent Enrollment students: (taking a USU course while in high school) See our concurrent enrollment FAQ for additional help troubleshooting access issues.
• Continuing Education (non-degree): If you are enrolled in Continuing Education credits only, and are not also taking courses leading to an undergraduate or graduate degree, you do not have access to online or remote library services due to licensing restrictions. You may still use library databases inside the library building as a member of the public. See our library access for the public FAQ for additional information and resources.